We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30-day guarantee.If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are100% satisfied with your purchase.Buying items online can be a daunting task, so we want you to realize that there is absolute.We have24/7/365 Ticket and Email Support.Please contact us if you need assistance.

HANDLING

Before we ship your order, Nudesuede has to prepare your products, some products are even made to order. The time it takes to prepare your items for shipping is separate from the delivery time.

It normally takes 2-5 business days for us to process your order. Please note that this does not include holidays and weekends.

Custom orders can not be able to get cancelled once you've placed the order.

SHIPPING

Delivery times are based on business days, and are estimates only. They are quoted for delivery to metro areas only and can vary depending on your location and distance from the CBD. These do not include delays caused by shipping couriers, busy sale periods, credit card verification processes, customs holds, public holidays in China & any other delay outside of our control.

INTERNATIONAL TAXES & DUTIES

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. 

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

EXPRESS DELIVERY – DHL/UPS/TNT

If you want an express service, please contact us via service@nudesuede.com.

All orders made from China will be shipped via SF Express.

STANDARD DELIVERY – CHINA POST INTERNATIONAL MAIL

Our main warehouse is located in China, so we choose China Post. China Post’s international shipping service is a standard service and takes longer to arrive than our express service. This standard service has less scan events than our express service which means that in some instances, there may be a period of time between when a parcel leaves China to when it is processed in the destination country that the tracking number we provide may not show any tracking information. If you experience this and you would like to track your parcel more during its transit time, we recommend using your national mail website's tracking page.

Please note, it is your responsibility to keep an eye on your tracking. To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. If the package is returned to us because of the incomplete shipping address, you need to pay for the shipping cost.

WHAT ITEMS CAN BE RETURNED?
1. If you are not completely satisfied with our products, simply contact us within 30 days after you receive the package.

2. Items must be returned in their original condition, unworn, unwashed (without the smell of perfume), and with all tags attached. Returns that are damaged, soiled, altered, or ironed will not be accepted.

HOW TO RETURN?
Please follow this process for returning your parcel to us:
1. Please contact us through our contact page.

2. If you choose to send the item back, please re-pack the item in its original packaging with labels and tags still attached.

3. Post your item to a given address. Please do not return directly to the address on the package, contact our customer service to get a detailed guidance. 

4. We strongly recommend you send the products using a secured or tracking method (mandatory in order to be eligible for a refund), and that you retain your proof of postage.

5. All returned items must be accompanied by the return form.

6. As soon as we have your return package, we’ll send you an email to confirm your return has been received and that your refund has been processed.

7. You can expect to receive your refund within 10 working days of your package return.

The customer is responsible for all return shipping fees. We do not support shipping labels for returning.

We are not obliged to provide a refund until we receive the returned products.

Note:
1. All and any shipping fees are non-refundable.

2. Refunds will be credited to your original method of payment. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.

In case you have any query, please do not hesitate to get in touch with our customer service on: service@nudesuede.com.